Don Davis 2587 Brush Hill Ct Dayton, Ohio 45449 Phone 937-430-0834 Objective: a support position where I can use technical skills to develop, manage and execute successful operations support programs. Summary of Experience * Over fifteen years experience managing I.T. assets for national marketing and direct mail service firms including Unix/Linux and Windows servers, web and email servers, backup systems, network routers and hubs, printers, tape drives, desktop computers, network connectivity and cabling, wireless links and software licenses. * Over twenty years experience training and supervising technical staff, including computer programmers, support technicians, data entry clerks and general clerical personnel. * Experience in managing implementation of projects including client meetings, database design, quality assurance steps, user training and feedback. * Experience working directly with computer and network hardware (assembling, installing and troubleshooting computers, coaxial and twisted-pair network cabling, optical fiber, network routers and hubs). * Over fifteen years experience designing, configuring and supporting internet-based servers and applications, including designing and implementing a complete inventory/order processing/reporting system from scratch. * Experienced installing, configuring, using and supporting the following software: MS Windows (all versions), AT&T/NCR Unix, HP/UX, Linux (RedHat, Slackware, Ubuntu, DSL, Centos, etc), CP/M, MS/PC-DOS, MS Office (Word / Excel / Access / PowerPoint / Outlook), Unix shell scripting (incl text filters, PERL, SED, AWK), flat-file and relational databases (dBase, FoxPro, Informix, PostGreSQL), compilers (Pascal, BASIC, COBOL, FORTRAN, gcc), interpreters (BASIC, Unix shell [sh, bash, csh, zsh]), internet servers (Apache httpd, FTP, sendmail/postfix), BCC Mail Manager, FirstLogic/Postalsoft, and more. Details of Professional Experience (last 24 years) 2004 – 2011 Blue Chip Mailing Services, Cincinnati, OH - Director of Data Processing and Customer Support * Built custom relational databases and developed specialized software to support complex customer requirements, including custom address cleanup, record merge & dedupe, regional and segmented mailing lists, "stacked" file outputs for high-speed addressing machines, and more. * Analyzed legacy hardware and software systems, subsequently served as internal subject matter expert for support and troubleshooting of software and data issues with high-speed HP, Scitex and Videojet inkjet addressing systems. * Served as administrator and troubleshooter for all computer hardware, software and network systems, including Windows and Linux servers, Windows desktops, desktop & departmental laser printers, routers, hubs and cables. * Installed and configured mail processing software, creating printer data files and USPS reports for mailings for letters, flats, pallets, parcels, variable weight mailings, CASS/PAVE/NCOA/DSF2, using barcodes such as POSTNET, PLANET, Intelligent Mail Barcode, UCC/EAN 128, etc. * Monitored server performance and logs, tuned server settings for best performance, detected and resolved hardware failures and problems with file permissions and filesystem corruption. * Supervised data processing staff (2 database programmers / mail processing technicians). 1993 - 2001 Professional Marketing Communications, Dayton OH - Director of Information Technology (Company was sold in December 2001 due to owner's ill health) Managed all I.T. assets in support of projects for local and national clients such as The Iams Company, Procter and Gamble, Standard Register, Lanier Worldwide, USInternetworking, NCR, Fifth Third Bank and Citizens Federal Bank, including: * Tracked work orders to ensure that requirements were well understood and all client needs were met. * Built databases and wrote custom software on Unix/Linux and Windows systems to meet specialized customer requirements. * Supervised data entry group and programming staff to ensure timely and accurate completion of all tasks for all projects. * Upgraded old Unix servers and installed and configured new Unix and Windows servers to support increased demands. Directed the efforts of system administrators in troubleshooting and maintaining systems. * Wrote custom software to control a variety of high-speed variable imaging laser printers, including programs for printing checks suitable for automated bank processing. * Served as lead troubleshooter for hardware, software and network systems. * Instrumental in introducing the company to office automation and training all employees in the use of desktop PC's, Microsoft Office software suite, email and the Internet. * Developed and implemented marketing database programs to track customer and prospect marketing history. * Designed and programmed complete web-based inventory and order management system with many custom reports, automatic email notifications and other specialized functionality as required by client. 1991 - 1993 Foreign Aerospace Science and Technology Center, Dayton OH Chief, Systems Research and Development, Machine Translation Branch (Resigned in 1993 to pursue opportunities in the private sector) Responsible for efficient operation of computer systems in the Machine Translation branch, and for development and integration of new systems. Advised management on computer security, compatibility, and data communication issues. Supervised eight technical specialists. Highlights include: * Selected for this position at the specific request of the Center's commander based on demonstrated technical ability in previous assignments. * Improved user access to customer database by converting from mainframe to microcomputer. * Detected and eradicated viruses on government and contractor computer systems (first occurrence at the Center). * Recovered valuable technological research data from damaged hard disk thought to be beyond salvage. * Developed security procedures and various utility software for the Center. 1987 - 1991 Tempelhof Central Airport, Berlin, Germany Chief, Communications-Computers Technical Center (Reassigned in 1991, normal rotation back to U.S. after extended service overseas) Supervised all aspects of the unit's office automation, data communications, and mission support computer systems, consisting of over 100 desktop computers, three local area networks, connections to mainframes and minicomputers, and metropolitan-area secure data link equipment. Broad computer policy and security responsibilities. Managed technical support centers at three sites. Highlights include: * Ensured prompt response to users' problems by developing automated "trouble ticket" system. * Selected, trained and supervised technical support staff. * Extended life of "legacy" systems by developing software to provide new systems with backward compatibility. * Improved user/operator training by coordinating with other services and federal agencies to obtain courses not available through normal channels. * Improved performance and reliability of systems by resolving numerous configuration problems. * Improved analytical team effectiveness of by developing custom data processing software valued at over $800,000. * Provided specialized training to Air Force maintenance personnel on new microcomputer hardware. * Assisted in the development and implementation of security policies and procedures. Summary of Education and Training * Completed all four-year college courses for Computer Science degree: programming languages (assembly, BASIC, Pascal, C, COBOL and Fortran), operating system architecture and design, database design (basic and advanced), systems analysis, office automation, computer security, real-world applications and more. (University of Maryland Computer Science curriculum). * Air Force Non-Commissioned Officers Leadership School (Academic Achievement) * Air Force Non-Commissioned Officers Academy (Academic Achievement) * Total Quality Management Team Building course for managers at Foreign Aerospace Science and Technology Center. Summary of Other Qualifications * Security clearance - Top Secret with extended background investigation (no longer current).